How sspl Stores Wallet and Account Data
Our policy starts from a simple rule: we collect what an account genuinely needs and nothing more. When you open a wallet with us, we hold your name, mobile number, date of birth and the transaction reference a bKash, Nagad or Rocket payment generates. We do
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not ask for your wallet PIN or the OTP that arrives by SMS, and no member of our support team will request either — if a message does, treat it as a fraud attempt and report it. Local law decides how far that data can travel
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and for how long it stays. Some regions restrict parts of the service, and where the rules differ we apply the stricter reading for account holders in Bangladesh. That is why eligibility and access depend on your local law and eligible regions rather than on a
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single global setting. Payment details are the sensitive part. A Rocket transfer receipt can carry a sender number and a time stamp, so we keep it inside your account record with access limited to staff handling your case. If you want a summary of what we
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hold, the request route is listed further down this page. Before you send anything, keep your registered mobile number to hand; it is the quickest way for us to match you to the right account record.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.