Reference

Your Rights and Our Responsibilities at sspl

These legal terms set out how sspl operates your account, handles your data, and determines eligibility — access and participation depend on your local law and the eligible regions we serve.

Jurisdiction-Dependent AccessAccount Data RightsBangladesh-Region EligibilitybKash, Nagad, Rocket Policy ContextContact Path for Legal Queries
sspl Your Rights and Our Responsibilities at sspl
LEGAL CONTACT PATHS

Reach Us About Legal and Policy Questions

If you have a specific question about how these terms affect your account — your data rights, an eligibility concern, or a dispute about a bKash or Nagad transaction — our support team handles legal queries directly. Use the contact path that suits your situation and we will route it to the right person.

Live Chat Support Open the chat icon inside your account dashboard. Describe your legal or policy question and our team will confirm the right escalation path for your case.
Email for Policy Queries Send detailed legal or data-rights requests by email. Include your registered account details and the specific clause or transaction you are asking about for a faster response.
Account Help Centre The Help Centre inside your account covers wallet verification steps, identity document requirements, and how to submit a formal dispute against a bKash or Rocket transaction.
ACCOUNT SECURITY STANDARDS

How sspl Handles Data, Cookies and Account Security

Protecting your account details and transaction history is not optional — it is how the platform functions. Here is how we approach each area of data and security so you know what we collect, why we keep it, and how you can ask us to change it.

Data Collection and Retention

We collect only the data needed to run your account: registration details, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. Retention periods follow applicable jurisdiction requirements.

Cookies and Session Tracking

Cookies keep your session active and remember your account preferences. You can adjust cookie settings through your browser at any time; disabling them may affect how certain account pages load.

Account Security Measures

Login uses an OTP sent to your registered mobile number. Every withdrawal request is verified against the wallet — bKash, Nagad, or Rocket — that is on file at the time of the request.

Requesting Data Changes

To update, correct, or request deletion of your personal data, contact support via live chat or email with your account ID. We confirm receipt and complete verified requests within the timeframe required by applicable law.

Legal Questions We Get Asked Most

These are the questions that come through to our support team most often when it comes to legal terms, eligibility, and account rights. If your question is not here, use the live chat path from the section above.

Access depends on your local law and whether your region is currently eligible. We recommend checking your local regulations before using the platform, as eligibility can change.

We hold your registration details, your verified wallet identifiers — bKash, Nagad, or Rocket — and your transaction history. You can request a summary of this data through our support team.

Contact us via live chat or email with your account ID and specify what you want corrected or removed. Verified requests are handled within the timeframe required by the applicable local law.

We notify you through the contact method registered to your account before any change takes effect. You always have the option to close your account if you do not accept the updated terms.

Identity verification on withdrawals is a fraud-prevention requirement. The wallet — bKash, Nagad, or Rocket — used for withdrawal must match the verified details on your account at the time of the request.

Raise a formal dispute through the Help Centre inside your account, or send full details by email. Include your account ID and the specific bKash, Nagad, or Rocket transaction reference for fastest routing.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.